Safety First is our #1 Core Value

Sky Lagoon's Safety Promise is our commitment to the safety and well-being of our guests and staff.

Through this program, we will ensure that everyone feels safe when visiting Sky Lagoon and that we can continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.

Safe
SAFE: Ensure adequate physical distancing
  • All guests must wear face masks that cover their mouth, nose and chin within our public spaces and for the duration of the experience. This excludes while you're seated in our bistro for the purpose of consuming food or drinks.
  • You'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately—particularly at line ups, in open spaces and at washroom facilities.
  • Some of our other transmission-reducing tactics include personal protective equipment for staff, single-use menus, contactless payment and express check-outs applied wherever possible.
  • We will be screening our team members for illness at the beginning of each shift.
  • In our bistro, you'll find increased spacing between tables.
Clean
CLEAN: Heighten hygiene and sanitation protocols
  • We have frequent and thorough cleaning protocols in all our shared spaces.
  • In our changing facilities, we’ll remove unnecessary touchpoints and apply extra-stringent cleaning protocols.
Informed
INFORMED: Rigourous staff training and communications
  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training takes a rigourous approach to hygiene and safety.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.
Peace of Mind
PEACE OF MIND: Taking a positive approach
  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experience.
  • We believe remarkable places like Sky Lagoon have the power to heal and inspire. We are grateful to live and work here in Iceland. We invite guests to join us in experiencing the power of this iconic destination.
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Cancellation Policy

Still concerned about booking a visit to Sky Lagoon? We understand, and have implemented a special policy that allows you to cancel up to the day of your visit for a full refund. To learn more, please reach out to our team and we’ll make sure you have all the information you need.

Minutes from Reykjavík

Look for us where the sea meets the sky

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